Privacy policy

Last updated: July 25, 2026

Almost Strong Pty Ltd operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping and physiotherapy experience (the "Services"). Almost Strong Pty Ltd is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information, including health information, when you visit, use, or make a purchase or booking through the Services, or otherwise communicate with us. We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described here.

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

Contact details — name, address, billing and shipping address, phone number, email address.
Health information — medical history, treatment notes, rehabilitation goals, and insurance or funding details (e.g. Medicare, My Aged Care, DVA), where you engage our physiotherapy services.
Financial information — payment card details, transaction details, and payment confirmations.
Account information — username, password, preferences and settings.
Transaction information — items viewed, purchased, returned, or exchanged, and order history.
Communications — information you share when you email, call, or message us.
Device and usage information — browser/device details, IP address, cookies, and how you interact with the Services.

2. Sensitive Information

Health information is sensitive information under the Australian Privacy Principles. We only collect it with your consent, and only use it for purposes directly related to your care, or as otherwise required by law.

3. How We Collect Information

Directly from you (bookings, consultations, purchases, forms, communications).
From referring providers (GPs, specialists, aged care coordinators, NDIS plan managers), where applicable.
Automatically through the Services and Shopify (cookies, analytics, order history).
From service providers who support our business (payment processors, IT, fulfillment partners).

4. How We Use Your Information

We use your personal information to:

Provide physiotherapy, telehealth, and rehabilitation services, and maintain accurate clinical and service records.
Process and fulfill product orders, payments, returns, and exchanges.
Send appointment reminders, order updates, and important account notices.
Personalize and improve the Services, including product recommendations.
Communicate with you and provide customer support.
With your consent, send marketing and promotional communications (you can opt out anytime).
Detect and prevent fraud, and maintain the security of our Services.
Comply with legal, regulatory, and professional obligations, including those under AHPRA and Australian Consumer Law.

5. How We Disclose Your Information

We may share your information with:

Health professionals directly involved in your care.
Funding bodies such as Medicare, My Aged Care, DVA, or private insurers, where relevant to your treatment.
Shopify and the service providers who support our store (payment processors, IT, cloud storage).
Our fulfillment partners, who pack and ship physical products on our behalf. Some of our product suppliers are based overseas, including in China, and will receive your name, shipping address, and order details in order to fulfill your purchase.
Business or marketing partners, for online advertising via Shopify's integrated tools, where you haven't opted out.
Legal or regulatory authorities, where required by law.

We never sell your personal information.

6. Relationship with Shopify

The Services are hosted by Shopify, which processes personal information about your use of the Services to provide and improve them. Shopify may also use data from your interactions with our store, alongside other merchants, to power certain platform-wide features. In these circumstances, Shopify is responsible for that processing, including responding to your requests regarding it. Learn more via the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

7. Telehealth and Online Services

If you participate in telehealth consultations or online programs, some information may be transmitted over third-party platforms. We use secure, reputable platforms, but cannot guarantee absolute security of any online transmission.

8. International Transfers

Because our store is powered by Shopify, and some of our product suppliers are based overseas (including in China), your personal information — primarily contact and shipping details — may be transferred to, stored, or processed outside Australia. We take reasonable steps to ensure these third parties handle your information securely.

If we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the transfer is to a country already deemed to provide an adequate level of protection.

9. Security and Retention

No security measures are perfect, and we cannot guarantee absolute security of information sent to us — please avoid sending sensitive information through unsecured channels.

Clinical and health records are retained for at least 7 years from the date of last service, or longer where required by law.
Transaction and account records are retained as needed to provide the Services, comply with legal obligations, and resolve disputes, and may be stored by Shopify and its service partners, including overseas.

10. Notifiable Data Breaches

If a data breach occurs that is likely to result in serious harm to individuals whose personal information we hold, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988.

11. Your Rights and Choices

You may have the right to:

Access the personal information we hold about you.
Correct inaccurate personal information.
Delete personal information we hold, subject to our legal and clinical record-keeping obligations.
Port your information to a third party, in certain circumstances.
Opt out of marketing communications at any time via the unsubscribe link in our emails. You may still receive non-promotional emails related to your account, orders, or care.

We may need to verify your identity before actioning a request, and may decline requests where permitted by law (for example, where clinical record retention obligations apply). To learn more about rights related to data Shopify processes directly, visit the Shopify Privacy Portal.

12. Children's Data

Our services are not intended for individuals under 18, and we do not knowingly collect personal information from children without parental consent. If you're a parent or guardian and believe your child has provided us with personal information, contact us to request its deletion.

13. Third-Party Links

Our website may link to external sites. We're not responsible for their privacy practices and encourage you to review their policies before providing any information.

14. Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. You may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

15. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised "Last updated" date.

16. Contact Us

For physiotherapy, clinical, or health-information related enquiries:
📧 physio@almoststrong.com.au

For orders, shipping, returns, or general shopping enquiries:
📧 support@almoststrong.com.au

📞 +61 466 410 055
📍 Almost Strong Pty Ltd, U33, 100 High St, North Sydney NSW 2060, Australia